Resume

Work Experience

Education

Skills & Expertise

University of Washington IT Service Center

July 2023- Present

Verizon

June 2022- Aug. 2022

Senior Computer Specialist

  • Designated communications expert; overseeing the meticulous copy editing of written communications for precision and clarity.

  • Collaborate with various experts to update and write knowledge base articles for internal company use.

  • Develop and compose professional email communications and templates for use in customer communications.

  • Train new employees, guide coworkers through troubleshooting processes, and compile resources to increase general efficiency.

  • Subject matter expert (SME) in Office 365 Suite, Google Suite, and Mailman (an email hosting service).

Sept. 2019- June 2023

IT Student Consultant (Student Lead) & Email Analyst

  • Troubleshooted and resolved technical problems for customers, multitasking during periods of high volume.

  • Walked customers through complex problems on the phone and through written communication by detailing clear and concise instructions involving many applications such as Office 365 and G Suite.

Technical Writing Marketing Summer Intern

  • Created and edited technical eBooks, blog articles, interviews, white papers, webinar scripts, social media posts, promotional emails, sales decks, marketing communications, etc., for Verizon to drive leads and web traffic.

  • Conducted independent research and consulted SMEs to capture complex technical concepts in an understandable way.

  • Helped create engaging content for a newly acquired business unit that had little prior marketing material to be used for customers around the world.

Freelance Journalism

Freelance on various topics ranging from housing affordability in Snohomish County to social justice issues in the PNW.

Conduct interviews and foster relationships with people throughout the community.

Oct. 2022- Present

May 2024- Present

June 2023

April 2024

Jan. 2022- June 2023

The Snohomish County Tribune Newspaper

Seattle Gay News

The Seattle Medium

Real Change

The Daily Newspaper at the University of Washington

Sept. 2019- June 2023

Journalist

Pursued interesting topics ranging from technology to art, adapting to students’ changing interests in order to produce engaging and relevant content.

Exercised creative liberty to make imaginative decisions to grow as a writer.

University of Washington- Seattle

Bachelor of Arts in Journalism and Public Interest

Bachelor of Arts in Anthropology of Globalization

Dean's List (2019-2023)

Cumulative GPA: 3.76

  • Fluent in English, Urdu, and Hindi

  • Proficient in writing, interviewing, researching, editing, proofreading, and developing multimedia work

  • Expertise in Google Suite and Office 365 (including Sharepoint) applications

  • Experience with ServiceNow and WordPress

  • AP style

  • Creative writing and storytelling

  • Technical writing

  • Customer Service